Shipping & Returns
Shipping Policy
Once your payment has been received, your book orders will be dispatched via Royal Mail within 2-3 business days. These are fulfilled by us directly. If this is not possible, you will be contacted via email to inform you of this. Please note that if your purchase is a pre-order, regardless of your purchase date, your order will not be dispatched until the official release date.
Your delivery time will depend on where your book order is being shipped to. Delivery times for each postage category are listed below for your convenience. These apply to book orders only. Currently, we only ship to customers in the UK, USA, Canada, Australia, Barbados and the US Virgin Islands. Worldwide shipping options coming soon. Please allow the following timescales after dispatch for your book order to be delivered to you:
Royal Mail 1st Class (UK only): 1-2 business days
Royal Mail Tracked 48 (UK only): 2-3 business days
Royal Mail International Standard: 6-7 business days
Royal Mail International Tracked: 6-7 business days
Royal Mail International Tracked & Signed: 6-7 business days
Proof of postage will be kept for all dispatched book orders.
If you prefer to receive an instant digital copy of a Doodle Dozen book whilst you wait for your printed copy to arrive in the post, please visit Amazon and purchase the Kindle e-book version of your Doodle Dozen book. Affiliate Disclosure: As an Amazon Associate I earn a small commission from qualifying purchases, at no additional cost to you, the customer.
Return Policy
This applies to book orders only. Please see separate notes below for non-book merchandise orders. Refunds are only offered to customers who receive incorrect or damaged books, including misprinted/ damaged or defective books. Customers will be eligible for a refund if these conditions apply. If any of these apply, please contact us at hello@doodledozen.com with photos of defective/damaged items and we’ll sort that out for you. Claims for refunds must be submitted within 7 days of receipt of the item. For books lost in transit, refund claims must be submitted no later than 7 days after the estimated delivery date.
To be eligible for a return, your book must be unused and in the same condition that you received it. It must also be in the original packaging. Doodle Dozen c/o Mrs Mummy PhD Ltd reserves the right to refuse returns at its sole discretion.
To complete your return, we require a proof of purchase.
There are certain situations where refunds will be declined:
* Book with obvious signs of use
* Any book not in its original condition, is damaged or missing parts for reasons not due to our error
* Any book that is returned more than 14 days after delivery
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7-10 working days.
Late or Missing Refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your payment card company, as it may take some time before your refund is officially posted. Next please make contact with your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at hello@doodledozen.com.
Sale items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges
We do not offer exchanges at this time and we only issue refunds under the terms and conditions described above.
Return Shipping
The return address for refundable items is given on the delivery packaging.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item worth over £20, you should consider using a trackable shipping service. We don’t guarantee that we will receive your returned item.
Last updated 10th December 2022
Non-Book Merchandise Orders
DELIVERY:
When will I get my non-book order? As you know, we use a print-on-demand order fulfilment company to fulfil our non-book merchandise orders. Usually, it takes 3–7 days to fulfil an order, after which it’s shipped out. The shipping time depends on your location, but can be estimated as follows:
● USA: 3–4 business days
● Europe: 6–8 business days
● Australia: 2–14 business days
● Japan: 4–8 business days
● International: 10–20 business days
[COVID-19] WHEN WILL I GET MY ORDER?
Our fulfilment times for all merchandise orders may be longer than usual and may continue to increase if there is further disruption due to COVID-19. We may see delays in our supply chain, including distributors and shipping carriers if the entire industry grapples with COVID-19 related challenges. It maybe difficult to predict the shipping times if there is further disruption due to COVID-19.
WHERE WILL MY ORDER SHIP FROM?
We work with an on-demand order fulfillment company with facilities worldwide!
WILL I BE CHARGED CUSTOMS FOR MY ORDER?
An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.
MY ORDER SHOULD BE HERE BY NOW, BUT I STILL DON'T HAVE IT. WHAT SHOULD I DO?
Before getting in touch with us, please help us out by doing the following:
● Check your shipping confirmation email for any mistakes in the delivery address
● Ask your local post office if they have your package
● Stop by your neighbors in case the courier left the package with them
If the shipping address was correct, and the package wasn't left at the post office or at your neighbour’s, get in touch with us at hello@doodledozen.com with your order number. If you did find a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost.
HOW ARE YOUR PRODUCTS MADE?
We work with a print-on-demand drop shipper. They have locations worldwide, so depending on where you are, your orders are printed and shipped from the facility that can do it most efficiently!
HOW DO I TRACK MY ORDER?
You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at hello@doodledozen.com.
I RECEIVED AN INCORRECT/ DAMAGED PRODUCT, WHAT SHOULD I DO?
We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at hello@doodledozen.com within a weeks' time with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!
WHAT'S YOUR RETURN POLICY?
We don’t offer returns and exchanges on non-book merchandise orders, but if there’s something wrong with your order, please let us know by contacting us at hello@doodledozen.com!
DO YOU OFFER REFUNDS?
Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us at hello@doodledozen.com with photos of wrong/damaged items and we’ll sort that out for you.
CAN I EXCHANGE AN ITEM FOR A DIFFERENT SIZE/COLOUR?
At this time, we don't offer exchanges on non-book merchandise orders. If you’re unsure which size would fit better, check out our sizing charts—we have one for every item listed on our store, in the product description section. Though rare, it's possible that an item you ordered was mislabelled. If that’s the case, please let us know at hello@doodledozen.com within a week after receiving your order. Include your order number and photos of the mislabeled item, and we’ll send you a new one, or issue a refund!